Who can help me with technical questions?
The best place to start is with our Customer Service Department here at Rees, Inc. You may reach Customer Service by phone at 260.495.9811, Monday to Friday, 8:00am to 4:00pm, EST. You may also reach Customer Service by sending an email to firstname.lastname@example.org. If they feel you need to speak to an Engineer, they will transfer you promptly.
If I place an order by 12 noon Eastern Time, when will my order ship?
It depends on what you order, but the majority of Rees, Inc.’s most popular products are available for same day shipping if requested. This means you may receive your order as quickly as the following day. Please contact Customer Service at 260.495.9811 if you need same day shipping and it is after 12 noon or to get current availability if you have a RUSH order.
Where can I download a CAD file?
We are in process of including CAD files in the .dxf format on our products. If we do not have one currently available on our website for a product, please contact us at 260.495.9811 or email@example.com.
How can I tell if my switch is still under warranty?
REES warrants goods to be free from defects in materials and workmanship for a period of one (1) year from the date of shipment from its plant. For further questions on your warranty, please contact us at 260.495.9811 or your distributor and/or place of purchase.
How can I get product catalogs?
You may request a catalog via email at firstname.lastname@example.org. Our most current catalog is Rees, Inc. Specifier\'s Guide No. 703.
Does Rees, Inc. offer custom products?
Rees, Inc. can work with you on your individual application and provide customizations to our product offerings should the need arise. Please contact us at 260.495.9811 to discuss your needs.
I cannot find a product on your website, how can I get information?
Rees, Inc. posts all current standard products on our website. For information on custom or discontinued products, please contact us at 260.495.9811 or email@example.com.
Can I order a product online?
Rees, Inc. offers an online shopping cart. The shopping cart is located within our Online Product Catalog. When you find a product you wish to order, click the “Add to Cart” button to add to your shopping cart. When you are ready to complete your order, click the “Proceed to Checkout” button.
Are switch plungers available for field replacement?
Yes, on the 30.5mm and 22.5mm switches. Due to product liability issues and the amount of assembly required, replacement plungers for flush mounted, single or double plungers are not available.
What information do I need to cross my current switch over to a Rees, Inc. switch?
Competitor name, part number & website, if available. Competitor\'s catalogs can be hard to come by and sometimes their website is all we have. We come as close as we can and cannot guarantee an exact match. Once presented with all available options, the decision is up to the customer.
What repair parts are available?
Liability is a factor in determining whether field repair is suitable. Contact us at 260.495.9811 for information.
Are the switches suitable for 24 volt applications?
The electrical contacts for most Rees switches are gold plated to reduce tarnishing of underlying contact material. These are commonly used in PLC & safety relay applications which operate at 24 volts DC and 25mA current.
What is your policy on returns?
Please see all of our Terms and Conditions, including returns, by clicking on the "Terms" link found along the upper right hand side of the product pages. The Terms and Conditions may also be viewed during checkout in the "Payment Information" section.